Issues
Manage and resolve platform issues
3
Open Issues
1
Critical
1
In Progress
1
Resolved
| Issue | Type | Priority | Status | Reported By | Date | Actions |
|---|---|---|---|---|---|---|
Missing items in order ORD-2024-002 Customer reports that their order was missing 1 CBD Relief Cream. They received the gummies but not the cream. | order | high | open | sarah.j@email.com | 6/2/2024 | |
License verification failed for Mountain High Cannabis The license number provided does not match state records. Dispensary operations suspended pending verification. | license | critical | in progress | system | 6/1/2024 | |
Incorrect THC content listed for Sour Diesel Lab results indicate THC content is 19.5%, not 22% as listed. Product listing needs to be updated. | product | medium | open | compliance@mountainhigh.com | 6/3/2024 | |
Customer age verification issue Customer uploaded expired ID. New ID has been submitted and verified. | customer | low | resolved | support@medusa.com | 5/28/2024 | |
Payment processing delays Multiple customers reporting delays in payment confirmation. Investigating with payment processor. | technical | medium | open | tech@medusa.com | 6/4/2024 |